1. Returns

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@akhtarinfratech.com with details of the product and the defect and make sure immediatly at the time of open product record live video (video should be clear, view and genuine recorder no False/Fake/stop/edited). You can send the item you consider defective to: Office: GF-09, Mukaddam Muniram Complex, Aichar PI-1, Greater Noida, U.P – 201310

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. (after proper validate pass)

Option 2 – Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 3 days of your purchase with receipt or proof of purchase. If 3 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at hello@akhtarinfratech.com

2. Exchanges [if applicable in some case]

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at hello@akhtarinfratech.com with details of the product and the defect (make sure immediatly at the time of open product record live video (video should be clear, view and genuine recorder no False/Fake/stop/edited). You can send the item you consider defective to: Office: GF-09, Mukaddam Muniram Complex, Aichar PI-1, Greater Noida, U.P – 201310

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions [if applicable in some case]

Some items are non-refundable and non-exchangeable. These include: 

• Health & Beauty Products
• Gift cards
• Coupon code
• Promo code
• Discount code/coupon
• Downloadable software/Driver
• Digital Products
• Digital Course
• Card print ribbon
• Printer Inks
• Digital Support
• Digital Installation
• Aadhaar Device include GPS, Biometrics device
• RD service
• Printable item – Digitally & Physically
• Agency/Center
• DSC + Token

4. Shipping

To return the item you purchased, please mail it to: Office: GF-09, Mukaddam Muniram Complex, Aichar PI-1, Greater Noida, U.P – 201310

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

4. Cancellation

• You can cancel order before pack/Ready to dispatch.
• But, after pack/RTD/Dispatch if cancel some order minor charge will be applicable – like packaging/RTD/Dispatching/Courier/payment gateway charge/Transaction charge.

Additional non-Cancellation/non refundable items:

• Downloadable software products
• Digital Course
• Digital Products
• Digital Driver
• Digital Installation
• Digital Support
• Printable items
• Costomised Item